Skip to main content
GoToGate
  • Flights
  • Stays
  • Car Hire
  • Contact us
  • FAQ
  • Airline Information
  • My Bookings
My Bookings
Menu
SupportContact usFAQAirline InformationMy Bookings
  1. Home
  2. FAQ Home
  3. Airline Schedule Change
  4. My flight has been changed/canceled; what are my options?
  • Check-in
  • Airline Schedule Change
    • How will I know about a flight schedule change?
    • The airline has changed my flight; whom should I contact?
    • My flight has been changed/canceled; what are my options?
    • How do I use my travel voucher/open ticket?
    • Show all
  • Baggage / Baggage information
  • Ticket changes and cancellation
  • Payment
  • Before I book
  • Products and Services

My flight has been changed/canceled; what are my options?

Alternative Flight: Generally, the airline will offer an alternative option for the affected flight(s). Depending on the nature of the schedule change, you may be asked to confirm the new flight option. Once your itinerary has been updated, we will send a revised copy to the email address used when making your booking.

If the alternative flight does not work for you, we can help you find a new one. Kindly note that we may charge a fee for this service.

Once your itinerary has been updated, we’ll send the new flight details to the email address used when making your booking.

Refund: A full refund of the affected flight(s) may be possible, depending on the schedule change and the airline’s policies.

Please contact us to confirm whether a refund is possible, and we will request it from the airline on your behalf. You also have the option of reaching out directly to the airline to request a refund.

If the airline approves the refund, we will return the funds to your original form of payment once it has been processed.

Keep in mind that some airlines may offer a refund in the form of an open ticket or voucher. This means that you will receive credit equivalent to the value of your original ticket, which you can use to book a new trip or retain for future use.

Note that certain add-on products may be non-refundable or non-transferable.

Compensation: According to European law, if you are traveling into or out of the EU, or with an EU airline, you may have the right to compensation.

In general, airlines will provide compensation as their policies allow. Please contact the airline to learn more about your rights.

Products and services

  • Cancellation protection

About us

  • About us
  • Travel conditions
  • Privacy Policy
  • Information on cookies
  • Accessibility Statement
  • Download the app

Support

  • Contact us
  • FAQ
  • Airline Information
  • My Bookings

Log in

My Bookings
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Amadeus
  • Sabre
Gotogate / Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden. Corp. ID no. 556538-1265, VAT no. SE556538126501

© 2025 Gotogate. All Rights Reserved.